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Modules
Product
Modules for IT Champs
Thanks to the modules interoperability, TANSS
®
can be custom built and expanded as required.
Service Desk
Capture and invoice completed jobs quickly, as well as control of a company's master data and it's employees
Assets
Always have all information about PCs, servers and peripherals at hand
Tickets
Creation and assignment of tickets made easy
Projects
Organize tickets within individual project phases that comply to scheduled times
Master Ticket
With just a few clicks, create and edit bulk tickets with a similar status
Service Contracts
Manage and calculate different service contract models easily
Workflows
Ticket workflows according to defined IT standards
Client Portal
Transparently show your customers the benefits of outsourcing their IT service
Licenses
Convenient management and monitoring of software licenses
Resource Planning
Complete overview of the availability of your employees
Internal Planning
Easily manage employee absences
Phone Connect
With the support of SQL-capable telephone systems, calls are automatically recorded in TANSS
®
Remote Connect
Direct display of remote maintenance sessions for easy documentation of services
Mail Robot
Creation and management of email rules for automatic creation of tickets, tasks, etc.
Escalation & Rules
Freely define and create escalation chains and rules for your business
Feedback
A new module for more success in the IT business
Dashboard
Alle wichtigen Statistiken und Diagramme auf einen Blick und ständig aktualisiert
Chat
Encourage better internal communication
Contract Workflows
Have contracts confirmed online
Time Clock
Arrive. Pause. Depart.