Module

Modules

Product

Modules for IT Champs

Thanks to the modules interoperability, TANSS® can be custom built and expanded as required.

Grundmodul - TANSS

Service Desk

 
Capture and invoice completed jobs quickly, as well as control of a company's master data and it's employees
Geräteverwaltung - TANSS

Assets

 
Always have all information about PCs, servers and peripherals at hand
Ticket-System - TANSS

Tickets

 
Creation and assignment of tickets made easy
Projekt-Ticket - TANSS

Projects

 
Organize tickets within individual project phases that comply to scheduled times
Massen-Ticket - TANSS

Master Ticket

 
With just a few clicks, create and edit bulk tickets with a similar status
Wartungsvertrag - TANSS

Service Contracts

 
Manage and calculate different service contract models easily
Prozesse - TANSS

Workflows

 
Ticket workflows according to defined IT standards
Kunden-Login - TANSS

Client Portal

 
Transparently show your customers the benefits of outsourcing their IT service
Lizenzverwaltung - TANSS

Licenses

 
Convenient management and monitoring of software licenses
Einsatzplanung - TANSS

Resource Planning

 
Complete overview of the availability of your employees
Abwesensheitsverwaltung - TANSS

Internal Planning

 
Easily manage employee absences
Telefonie - TANSS

Phone Connect

 
With the support of SQL-capable telephone systems, calls are automatically recorded in TANSS®
Fernwartung - TANSS

Remote Connect

 
Direct display of remote maintenance sessions for easy documentation of services
Mail-Roboter - TANSS

Mail Robot

 
Creation and management of email rules for automatic creation of tickets, tasks, etc.
Eskalation - TANSS

Escalation & Rules

 
Freely define and create escalation chains and rules for your business
Kundenumfrage - TANSS

Feedback

 
A new module for more success in the IT business
Dashboard - TANSS

Dashboard

 
Alle wichtigen Statistiken und Diagramme auf einen Blick und ständig aktualisiert
Chat - TANSS

Chat

 
Encourage better internal communication

Contract Workflows

 
Have contracts confirmed online

Time Clock

 
Arrive. Pause. Depart.