TANSS Module - Eskalationsverwaltung Symbol

Escalation & Rules

The ticket escalation management and automation tool for your business

Process tickets automatically - rule-based

With the TANSS ® escalation and rule system, you can define rules that automatically trigger a certain event (e.g. changing or closing a ticket) if a previously defined parameter or value is contained in the ticket.

Automated ticket events with defined ticket parameters

Maximum flexibility and a high degree of customization

Multi-level rules and escalation chains

Establish rules and escalations

Prioritize and categorize tickets, set due dates and work processes and change the ticket assignment to specific employees or departments automatically based on defined ticket parameters.

This is how it works

Rules are applied either when the ticket is created or when a ticket is updated.

Step 1

Definition of the start parameters for rules and escalations

Step 2

Definition of the events

Define intelligent ticket rules to automate your company processes