Let's turn back the clock to the year 1988: Our company is founded as an IT service company for the mid-market companies. Over the next 20 years, we implemented our comprehensive IT solutions to a variety of customers. As time passed, our internal processes were becoming increasingly complex. We needed a tool to improve our IT offerings. We wanted to automate transparent work flows, business processes and increase our service quality. And all this with steady growth! Since we could not find a suitable product on the market at that time, we decided to develop our own solution. At this point in time, it was not our goal to become a software vendor.